Terms and Conditions

General Terms and Conditions
Commission Terms and Conditions
Cashback Terms and Conditions
Privacy Policy
Code of Conduct
User Generated Content Guidelines

 

General Terms and Conditions

Introduction
These terms and conditions (the “Terms”) govern the use of OMFA Healthtech Sdn. Bhd.’s ecommerce website (the “Website”) and the sale of products (the “Products”) through the Website. By using the Website or placing an order for Products, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or order Products.

Order Process
The order process for purchasing Products through the Website consists of the following steps:

  • You select the Products you wish to purchase and add them to your basket.
  • You proceed to the checkout, where you provide your personal and payment details.
  • You submit your order and make payment.
  • We will send you an order confirmation by email.
  1. Product Descriptions and Availability

    We take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Website are accurate. However, we do not guarantee that the descriptions, prices, or any other content available on the Website are error-free, complete, or current.

  2. Order Process

    Orders may be placed through the Website or by contacting OMFA Healthtech Sdn. Bhd. directly. You must provide accurate and complete information when placing an order. OMFA Healthtech Sdn. Bhd. reserves the right to cancel or modify orders that are suspected to be fraudulent or in violation of these Terms and Conditions.

  3. Payment

    Payment for Products must be made at the time of ordering, using the payment methods made available on the Website. You are responsible for ensuring that payment is received by OMFA Healthtech Sdn. Bhd. before the order is processed and shipped.

  4. Order Confirmation

    Upon receipt of payment, OMFA Healthtech Sdn. Bhd. will send an order confirmation to the email address provided by you. The order confirmation will include a summary of the Products ordered, the purchase price and any applicable delivery charges.

Payment

  1. Payment Method

    OMFA Healthtech Sdn. Bhd. accepts payment by credit card, debit card, or any other payment method specified on the Website from time to time. Payment must be made in full before we can dispatch the Products to you.

  2. Security of Payment Information

    We take all reasonable measures to protect the security of your payment information. All payment transactions are processed through secure payment gateways. We do not store or have access to your full credit card or debit card information.

  3. Currency

    All prices displayed on the Website are in Malaysian Ringgit (RM) and all payments must be made in RM.

  4. Refunds

    If you return Products that are defective or not as described, we will either replace the Products or refund the full purchase price, including any delivery charges, as set out in our Returns and Refunds policy. Refunds will be made to the original payment method.

  5. Disputes

    If you have a dispute with OMFA Healthtech Sdn. Bhd. regarding a payment, you must contact us within 15 days of the payment in question. We will make all reasonable efforts to resolve the dispute in a fair and efficient manner.

Delivery

Delivery Timeframe

OMFA Healthtech Sdn. Bhd. will use all reasonable efforts to dispatch Products within the timeframes specified on the Website. However, we cannot guarantee delivery times and accept no liability for any delay in delivery.

  1. Delivery Address

    You must provide us with a correct and complete delivery address. We are not responsible for any failure to deliver Products due to an incorrect or incomplete delivery address.

  2. Delivery Costs

    Delivery costs will be calculated at the time of checkout and will depend on the destination and size of the order. Delivery costs are non-refundable unless the Products are defective or not as described.

  3. Signature on Delivery

    All deliveries require a signature to confirm receipt. If you are not available to sign for the delivery, our courier may leave a card for you to arrange a convenient time for re-delivery or pickup from a local depot.

  4. Responsibility for Products on Delivery

    Once we have delivered the Products to the address provided by you, the Products become your responsibility. You are responsible for any loss or damage to the Products from that point on.

Returns and Refunds

  1. Returns Policy

    OMFA Healthtech Sdn. Bhd. accepts returns of Products that are defective, damaged or not as described. If you wish to return Products, you must contact us within 15 days of receipt of the Products to arrange a return.

  2. Refund Process

    If the Products are confirmed to be defective, damaged or not as described, we will either replace the Products or refund the full purchase price, including any delivery charges, to the original payment method. Refunds will be processed within 14 days of receipt of the returned Products.

  3. Cost of Return

    You are responsible for the cost of returning Products to us, except where the Products are defective, damaged or not as described.

  4. Return Authorization

    Before returning any Products, you must obtain a Return Authorization from OMFA Healthtech Sdn. Bhd.. Products returned without a Return Authorization may not be accepted.

  5. Condition of Returned Products

    Products must be returned in their original packaging, with all accessories and in a resalable condition. Products returned in a damaged or unsalable condition may not be accepted for refund.

Fraudulent or Suspicious Activity

  1. Definition of Fraudulent or Suspicious Activity

    Fraudulent or Suspicious Activity refers to any attempt to purchase Products from OMFA Healthtech Sdn. Bhd. using false or stolen information, or any other illegal or unauthorized means.

  2. OMFA Healthtech Sdn. Bhd. Policy

    OMFA Healthtech Sdn. Bhd. takes Fraudulent or Suspicious Activity very seriously and will take all necessary steps to prevent and report such activity to the relevant authorities. If OMFA Healthtech Sdn. Bhd. suspects that an order is the result of Fraudulent or Suspicious Activity, it may cancel the order, freeze or hold the funds and/or contact the appropriate authorities.

  3. Responsibility of Customer

    You are responsible for ensuring that all information provided to OMFA Healthtech Sdn. Bhd. is accurate and complete, and for complying with all applicable laws and regulations.

Intellectual Property

  1. Intellectual Property Ownership

    All Intellectual Property in the Products and the Website is owned by OMFA Healthtech Sdn. Bhd. or its licensors. You acknowledge and agree that you have no right, title or interest in or to any Intellectual Property.

  2. Use of Intellectual Property

    You may not use any Intellectual Property for any purpose without the express written consent of OMFA Healthtech Sdn. Bhd.. You may not reproduce, modify, create derivative works, display, perform, publish, distribute, or otherwise use any Intellectual Property in any manner not expressly permitted by these Terms and Conditions.

  3. Infringement of Intellectual Property

    If you believe that any material on the Website infringes your Intellectual Property, please contact us immediately.

Force Majeure

  1. Definition of Force Majeure

    Force Majeure refers to any event or circumstances beyond the reasonable control of OMFA Healthtech Sdn. Bhd., including, but not limited to, acts of God, war, strikes, earthquakes, floods, fires, power outages, or any other event that would make it impossible for OMFA Healthtech Sdn. Bhd. to fulfill its obligations under these Terms and Conditions.

  2. OMFA Healthtech Sdn. Bhd. Policy

    In the event of Force Majeure, OMFA Healthtech Sdn. Bhd. will use commercially reasonable efforts to minimize the impact on its customers and to fulfill its obligations as soon as practical. OMFA Healthtech Sdn. Bhd. will not be responsible for any damages, losses, or other liabilities incurred as a result of Force Majeure.

  3. Responsibility of Customer

    You acknowledge and agree that OMFA Healthtech Sdn. Bhd. is not responsible for any damages, losses, or other liabilities incurred as a result of Force Majeure.

Links

  1. Definition of Links

    Links refer to any links, hyperlinks, or other forms of connection from the OMFA Healthtech Sdn. Bhd. website to any other website or online resource.

  2. OMFA Healthtech Sdn. Bhd. Policy

    OMFA Healthtech Sdn. Bhd. may provide links to other websites or resources as a convenience to its customers. OMFA Healthtech Sdn. Bhd. is not responsible for the content, accuracy, or reliability of any linked websites or resources, and does not endorse or make any representations or warranties about any linked websites or resources. The use of any linked website or resource is at your own risk.

  3. Responsibility of Customer

    You are solely responsible for any dealings with third-party websites or resources, including without limitation the purchase of any goods or services and the provision of any personal information. OMFA Healthtech Sdn. Bhd. is not responsible for any damages, losses, or other liabilities incurred as a result of any dealings with third-party websites or resources.

Security Policy

  1. Purpose

    The purpose of this Security Policy is to outline the measures taken by OMFA Healthtech Sdn. Bhd. to ensure the security of customer information and to protect against unauthorized access, alteration, disclosure or destruction of customer data.

  2. Information Collection and Use

    OMFA Healthtech Sdn. Bhd. collects customer information for the purpose of providing its products and services. Customer information is kept confidential and is not shared with third parties, except as required by law. OMFA Healthtech Sdn. Bhd. implements appropriate physical, electronic, and administrative procedures to protect customer information from unauthorized access, alteration, disclosure or destruction.

  3. Information Security Measures

    OMFA Healthtech Sdn. Bhd. implements the following information security measures to protect customer information:

    • Secure Sockets Layer (SSL) encryption technology to protect customer data in transit
    • Firewalls to prevent unauthorized access to customer data
    • Regular backups to ensure the availability of customer data
    • Access controls to prevent unauthorized access to customer data
    • Employee Access to Customer Information
    • OMFA Healthtech Sdn. Bhd. limits employee access to customer information to those employees who need such access to perform their job duties. All employees are trained in information security and privacy policies and procedures.
  4. Customer Responsibility

    You are responsible for maintaining the confidentiality of your login information and are fully responsible for all activities that occur under your login. You agree to immediately notify OMFA Healthtech Sdn. Bhd. of any unauthorized use of your login or any other breach of security.

Limitation of Liability

We shall not be liable for any loss or damage of any nature whatsoever, whether direct or indirect, arising from the use of the Website or any of its contents, or from the purchase and use of any of the Products offered for sale through the Website.

Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. The latest version of these Terms will always be made available on the Website. Your continued use of the Website following any such changes constitutes your acceptance of the new Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singapore courts.

Last updated: 5 Apr 2023

Commission Terms and Conditions

General

  1. These commission terms and conditions (the “Commission T&Cs”) shall apply in addition to, and comprise part of, the general OMFA Terms and Conditions as set out at OMFA Healthtech Terms & Conditions (the “OMFA T&Cs”), and any capitalised terms used herein without definition shall have the meanings assigned to them in the general OMFA T&Cs. By using our platform, you indicate that you accept these Commission T&Cs as well as the general OMFA T&Cs.
  2. If there is any inconsistency between: (i) these Commission T&Cs, (il) the Commission FAQs or any other brochures, marketing or promotional materials relating to commission; and (ill) the OMFA T&Cs, the following order of precedence shall be applied, but only in so far as is necessary to resolve that conflict or discrepancy:
    • the OMFA T&CS;
    • these Commission T&Cs;
    • the Commission FAQs or any other brochures, marketing or promotional materials relating to commission.
  3. We reserve the right to revise these Commission T&Cs or terminate the Commission programme and any part thereof at any time. Such changes will take effect from such a date as we may determine. Further, we also reserve the right to revise the stipulated validity date of accrued commission prior to the date of termination. We will notify you of such changes via email. No additional commission will be credited after the date of termination.
  4. In the event that OMFA has a reasonable suspicion of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with redemption of commission on the platform, OMFA is entitled at its sole discretion to deduct any commission and close your account and/or require a different means of payment to recover such losses. OMFA reserves the right to commence legal proceeding.

Earning Commission

  1. 5% commission can be earned when making a self-purchase.
  2. 20% commission can be earned when your referral make a purchase.
  3. 10% commission can be earned when your referral’s referral make a purchase.
  4. 5% commission can be earned when your referral’s referral make a purchase. (up to 4 referrals down)
  5. For the sake of clarity, please refer to the table below
    Commission Remarks
    5% Self-purchase
    20% Referral’s purchase
    10% Referral’s referral’s purchase
    5% Referral’s referral’s referral’s purchase
    5% Referral’s referral’s referral’s referral’s purchase
    5% Referral’s referral’s referral’s referral’s referral’s purchase
    5% Referral’s referral’s referral’s referral’s referral’s referral’s purchase
  6. Commission earned in the form of OMFA Point.
  7. 1 OMFA Point = $1
  8. OMFA reserves the right to change the amount of commission earned without prior written notice. Such changes will take effect from such a date as we may determine.
  9. Commission is calculated based on the total cart value after any offers, discounts, or promotional pricing (including but not exclusive to voucher codes) and excluding shipping charges.

Note:

Shipping charges will not be counted into earning the commission.

Use of Commission

  1. You may use the commission while making payment for products on the platform only, subject to the terms set out in these Commission T&Cs.
  2. To check the balance of commission, please visit “Account” on the platform. OMFA reserves the right to without notice deduct any commission which OMFA determines in its sole discretion has been credited into your account in error.
  3. OMFA assumes no liability for the loss, theft, or illegibility of commission.
  4. Commission is valid for the specified period stated on the commission wallet, and can be redeemed or exchange for cash.
  5. Commission can be used to cover partly or in full of the unit price of the Product after any offers, discounts, or promotional pricing (including but not exclusive to voucher codes).
  6. Commission used will not be refunded in the event the order is returned and refunded.
  7. Commission is not transferable between customer accounts at any time.
  8. Commission earned will be deducted when an order is returned and refunded.
  9. Please note that your available commission will be applied proportionately to the number of items in your order.

Withdrawal of Commission

  1. Commission is eligible for withdrawal or exchangeable for cash at any time with a minimum withdrawal of 100 OMFA Point.
  2. 1 OMFA Point = $1.
  3. The fund will be credited into your bank account within 15 working days from the date the withdrawal requestis approved.
  4. OMFA reserves the right to reject the withdrawal request if the request does not comply with the Commission T&C.
  5. OMFA reserves the right to change the minimum withdrawal limit without prior written notice. Such changes will take effect from such a date as we may determine.

Tax Liability

Members are solely responsible for any taxes owed as a result of commission earned through the referral program. OMFA does not provide tax advice and it is the member’s responsibility to consult with a tax professional if necessary.

Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. The latest version of these Terms will always be made available on the Website. Your continued use of the Website following any such changes constitutes your acceptance of the new Terms.

Last updated: 5 April 2023

Cash back T&C

General

  1. These cashback terms and conditions (the “Cashback T&Cs”) shall apply in addition to, and comprise part of, the general OMFA Terms and Conditions as set out at OMFA Healthtech Terms & Conditions (the “OMFA T&Cs”), and any capitalised terms used herein without definition shall have the meanings assigned to them in the general OMFA T&Cs. By using our platform, you indicate that you accept these Cashback T&Cs as well as the general OMFA T&Cs.
  2. If there is any inconsistency between: (i) these Cashback T&Cs, (il) the Cashback FAQs or any other brochures, marketing or promotional materials relating to cashback; and (ill) the OMFA T&Cs, the following order of precedence shall be applied, but only in so far as is necessary to resolve that conflict or discrepancy:
    • the OMFA T&CS;
    • these Cashback T&Cs;
    • the Cashback FAQs or any other brochures, marketing or promotional materials relating to cashback.
  3. We reserve the right to revise these Cashback T&Cs or terminate the Cashback programme and any part thereof at any time. Such changes will take effect from such a date as we may determine. Further, we also reserve the right to revise the stipulated validity date of accrued cashback prior to the date of termination. We will notify you of such changes via email. No additional cashback will be credited after the date of termination.
  4. In the event that OMFA has a reasonable suspicion of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with redemption of cashback on the platform, OMFA is entitled at its sole discretion to deduct any cashback and close your account and/or require a different means of payment. OMFA reserves the right to commence legal proceeding.

Earning Cashback

  1. 5% cashback can be earned when making a self-purchase.
  2. 5% cashback can be earned when your referral make a purchase
  3. 2% cashback can be earned when your referral’s referral make a purchase
  4. OMFA reserves the right to change the amount of cashback earned without prior written notice. Such changes will take effect from such a date as we may determine.
  5. Cashback is calculated based on the total cart value after any offers, discounts, or promotional pricing (including but not exclusive to voucher codes) and excluding shipping charges.

Note:

Shipping charges will not be counted into earning the cashback.

Use of Cashback

  1. You may use cashback while making payment for products on the platform only, subject to the terms set out in these Cashback T&Cs.
  2. To check the balance of cashback, please visit “Account” on the platform. OMFA reserves the right to without notice deduct any cashback which OMFA determines in its sole discretion has been credited into your account in error.
  3. OMFA assumes no liability for the loss, theft, or illegibility of cashback.
  4. Cashback is valid for the specified period stated on the cashback wallet, and can only be redeemed.
  5. Cashback can be used to cover partly or in full of the unit price of the Product after any offers, discounts, or promotional pricing (including but not exclusive to voucher codes).
  6. Cashback used will not be refunded in the event the order is returned and refunded.
  7. Cashback is not eligible for withdrawal or exchangeable for cash at any time.
  8. Cashback is not transferable between customer accounts at any time.
  9. Cashback earned will be deducted when an order is returned and refunded.
  10. Please note that your available cashback will be applied proportionately to the number of items in your order.

Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. The latest version of these Terms will always be made available on the Website. Your continued use of the Website following any such changes constitutes your acceptance of the new Terms.

Last updated: 5 April 2023

Privacy Policy (PDPA)

OMFA Healthtech Sdn. Bhd. is committed to protecting the privacy of our customers and website visitors. This Privacy Policy sets out how we collect, use, disclose, and protect the personal data of individuals who use our e-commerce website. This policy is in accordance with the Personal Data Protection Act 2012 (PDPA) in Singapore.

  1. Personal Data Collection

    We may collect personal data from our customers and website visitors when they make a purchase, subscribe to our newsletter, participate in our promotions and surveys, or when they use our website. The personal data we collect may include, but is not limited to, the following:

    • Name
    • Contact information (such as email address and telephone number)
    • Demographic information (such as age, gender, and location)
    • Purchase history and transaction information
    • Feedback and comments
  2. Use of Personal Data

    The personal data collected by OMFA Healthtech Sdn. Bhd. will be used for the following purposes:

    • To process and fulfill orders and deliveries
    • To provide customer support and assistance
    • To improve our products and services
    • To send marketing and promotional communications, if the customer has consented to receive such communications
    • To comply with legal and regulatory requirements
  3. Disclosure of Personal Data

    OMFA Healthtech Sdn. Bhd. will not sell, rent, or share personal data with any third party without the customer’s prior consent, unless required by law. We may disclose personal data to our service providers who assist us in providing our products and services, such as delivery companies and payment gateways. These service providers are bound by strict confidentiality agreements and are only permitted to use the personal data for the purpose of providing their services to OMFA Healthtech Sdn. Bhd..

  4. Data Retention

    OMFA Healthtech Sdn. Bhd. will retain personal data for as long as it is necessary for the fulfillment of the purposes for which the data was collected, or as required by law. Once the personal data is no longer required, it will be securely deleted.

  5. Data Security

    OMFA Healthtech Sdn. Bhd. is committed to ensuring the security of personal data. We have implemented appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

  6. Access to Personal Data

    Customers and website visitors have the right to access their personal data that we hold. They may also request for their personal data to be corrected or deleted. Requests for access to personal data or correction of personal data can be made by contacting OMFA Healthtech Sdn. Bhd. via email at hello@omfa.health.

  7. Changes to Privacy Policy

    OMFA Healthtech Sdn. Bhd. may update this Privacy Policy from time to time. We will notify customers and website visitors of any changes by posting the updated policy on our website.

  8. Contact Us

    If you have any questions or concerns about our Privacy Policy or the collection, use, and disclosure of personal data by OMFA Healthtech Sdn. Bhd., please contact us at hello@omfa.health or by mail

For attention:

Privacy Compliance Officer
OMFA Healthtech Sdn. Bhd.
160 Robinson Road, #14-04 Singapore Business Federation Center0
68914 Singapore

Phone: +65 8807 3198

This Privacy Policy is effective as of 5 Apr 2023.

Code of Conduct and Business Ethics

Introduction

OMFA Healthtech Sdn. Bhd. is committed to maintaining high standards of ethical conduct and business practices in all of its interactions with customers, vendors, and stakeholders. This Code of Conduct and Business Ethics outlines the principles that OMFA Healthtech Sdn. Bhd. follows in its relationships with these important groups.

  1. Ethical Conduct
  2. Compliance with Laws and Regulations: OMFA Healthtech Sdn. Bhd. must comply with all applicable laws, regulations, and industry standards in its interactions with customers, vendors, and stakeholders, both domestically and internationally.
  3. Fair Dealing: OMFA Healthtech Sdn. Bhd. must deal fairly with its customers, vendors, and stakeholders, avoiding manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair dealing practice.
  4. Respect for Customers: OMFA Healthtech Sdn. Bhd. is committed to treating its customers with respect and dignity. The company must respond promptly to customer inquiries and complaints and must provide accurate and complete information about its products and services.
  5. Respect for Vendors: OMFA Healthtech Sdn. Bhd. must treat its vendors fairly, paying invoices in a timely manner and avoiding actions that could harm the vendor’s reputation or business.
  6. Respect for Stakeholders: OMFA Healthtech Sdn. Bhd. must act in the best interest of its stakeholders, including shareholders, customers, employees, and the community, and must be transparent in its communications and reporting.
  7. Business Ethics
  8. Honesty and Integrity: OMFA Healthtech Sdn. Bhd. must be honest and act with integrity in all of its dealings with customers, vendors, and stakeholders.
  9. Confidentiality: OMFA Healthtech Sdn. Bhd. must maintain the confidentiality of customer, vendor, and stakeholder information and must use this information only for lawful and ethical purposes.
  10. Conflict of Interest: OMFA Healthtech Sdn. Bhd. must avoid conflicts of interest in its dealings with customers, vendors, and stakeholders and must disclose any potential conflicts to those parties.
  11. Protection of Customer Data: OMFA Healthtech Sdn. Bhd. must protect the privacy and security of customer data and must comply with all applicable data protection laws and regulations.
  12. Responsible Sourcing: OMFA Healthtech Sdn. Bhd. must ensure that its suppliers follow ethical business practices and must take steps to prevent human rights abuses in its supply chain.

III. Reporting Suspected Violations

OMFA Healthtech Sdn. Bhd. takes violations of its Code of Conduct and Business Ethics very seriously. If you suspect a violation of the code, please report it as soon as possible. You may report suspected violations in the following ways:

  • Internal Reporting: Employees of OMFA Healthtech Sdn. Bhd. may report suspected violations to their supervisor, a human resources representative, or the ethics and compliance department.
  • External Reporting: Customers, vendors, stakeholders, or other individuals may report suspected violations to OMFA Healthtech Sdn. Bhd. by contacting the ethics and compliance department by phone or email.
  • Anonymous Reporting: OMFA Healthtech Sdn. Bhd. encourages individuals to report suspected violations, but understands that some individuals may prefer to remain anonymous. Anonymous reports may be made through an anonymous reporting hotline or through an anonymous reporting website.

Consequently, if any OMFA employees, vendors, stakeholders, or customers become aware of a conduct that may be in violation of this Code, then they should report such conduct in accordance the reporting channels listed below. You can report possible violations of this Code by clicking the “Report Abuse” link next to each content where the link has been made available. If no “Report Abuse” link is available, please email compliance@omfa.health with specifics on the abuse, a link to the page, screenshot, and the reason you believe it violates these code. OMFA will then assign the matter to the appropriate internal investigative team for review and appropriate steps.

Note:

The reporting mechanisms listed above are for reporting suspected violations of OMFA Healthtech Sdn. Bhd.’s Code of Conduct and Business Ethics. If you suspect a violation of law, please contact law enforcement authorities.

Prohibition Against Retaliation

OMFA will not tolerate any retribution or retaliation taken against any person who has, in good faith, provided information or otherwise assisted in an investigation or proceeding regarding any questionable or allegedly unethical or illegal behavior or any behavior that goes against the provisions stated in this Code.

Conclusion:

OMFA Healthtech Sdn. Bhd. is committed to following the principles outlined in this Code of Conduct and Business Ethics in its interactions with customers, vendors, and stakeholders. The company encourages its customers, vendors, and stakeholders to bring to its attention any concerns about its conduct or business practices.

User Generated Content Guidelines for OMFA Healthtech Sdn. Bhd.

Introduction

OMFA Healthtech Sdn. Bhd. values the contributions and participation of its followers and customers on social media platforms. We encourage the sharing of experiences, opinions, and feedback related to our products and services. We believe that user-generated content can provide valuable insights and help build a community of like-minded individuals who share a common interest in health and wellness.

Guidelines

Respect for Others:We ask that all users refrain from posting any content that is offensive, defamatory, discriminatory, or otherwise violates the rights of others. We also ask that users avoid engaging in personal attacks or disruptive behavior.

Accuracy and Truthfulness: Please ensure that any information shared is accurate and based on personal experiences or credible sources. Do not post false or misleading information.

Relevance: Please only post content that is relevant to OMFA Healthtech Sdn. Bhd. and our products and services.

Proprietary Information:  Do not post any confidential or proprietary information, including trade secrets or any other information that is subject to intellectual property rights.

Personal Information:  Do not post any personal information about yourself or others, including full names, addresses, phone numbers, email addresses, or other contact information.

Compliance with Laws: Please ensure that your content complies with all applicable laws and regulations, including those related to privacy, data protection, and intellectual property.

Intellectual Property Rights: Please do not post any content that infringes on the intellectual property rights of others, including copyrighted material.

Commercial Solicitation: Do not post any content that is intended for commercial solicitation or advertising purposes, including spam or unsolicited promotional messages.

Moderation: OMFA Healthtech Sdn. Bhd. reserves the right to remove any content that violates these guidelines or any applicable laws and regulations. We also reserve the right to block or ban users who repeatedly violate these guidelines.

If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please contact us directly. Do not submit this feedback through a product review or Question and Answer. Any such reviews will be removed from the Site.

By submitting UGC, you hereby grant OMFA Healthtech Sdn. Bhd. a perpetual, unlimited, non-exclusive, fully sub-licensable, irrevocable, worldwide right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. Please do not share anything you do not want to share with the general public. You represent and warrant that the UGC you posted does not violate the privacy or publicity rights, copyrights, contract rights or any other rights including moral rights of any person. We will not be liable for any UGC, including, any errors or omissions, or any loss or damage incurred as the result of the use of any UGC in any manner. We are not responsible for any user’s use or misappropriation of any UGC you submit.

You understand that we may preserve UGC and may disclose UGC if required to do so by law or in good faith belief that such preservation or disclosure is reasonably necessary to comply with the legal process, enforce this Agreement, respond to claims that any UGC violates the rights of third-parties, or protect the rights, property or personal safety of us, our users and the public. You understand that the technical processing and transmission of the Site, including your UGC, may require transmitting over different networks and changes to conform to technical requirements of connecting devices or networks.

We endeavor to observe the requirements of the Copyright Act 2021 of Singapore applicable to service providers. If you believe that any content provided through the Site infringes a copyright, you may contact us at legal@omfa.health or at the following mailing address:

OMFA Healthtech Sdn. Bhd.
Legal Department
160 Robinson Road
#14-04 Singapore Business Federation Center
068914 Singapore

You must include the following information in your complaint:

  • a description of the copyrighted work or other intellectual property that you claim has been infringed;
  • a description of the material that you claim is infringing with respect to the Site;
  • your e-mail address, mailing address, and telephone number;
  • a statement by you that you have a good faith belief that the use of the material on the Site is not authorized by the copyright owner, the copyright owner’s agent or law;
  • an electronic or physical signature of the copyright owner or person authorized to act on behalf of the copyright owner.
  • UGC Submission Guidelines

In order to preserve the integrity of UGC content, you further represent and warrant that you will not submit any Content:

  • That contains Rewards codes, offers, or advertisements
  • That is known by you to be false, inaccurate or misleading
  • That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy
  • That violates any law, statute, ordinance or regulation
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual or entity
  • That contains offensive words
  • That contains contact information (Email addresses, phone numbers, physical addresses, etc.)
  • That contains personally identifiable information (name, social security number, birth location, etc.)
  • That references a competitor’s products or services
  • That encourages or supports behavior that is illegal, including violence, fraud, illegal drug use, underage drinking, or child or animal abuse
  • That is critical about UGC posted on the Site or their authors
  • That contains medical advice
  • That collects data about other Site users
  • That gains access to unauthorized areas of the Site including servers or networks
  • That contains messages like “check my page”, “like my review if useful”, “click on my name”

We are not liable for any information provided on the Site with regard to recommendations on supplements for any health purposes.

We reserve the right not to post UGC or withdraw UGC for any reason and will give participants the chance to submit new content if we find the original content to not fit within our guidelines. You agree that you must evaluate, and bear all the risks that are associated with the use of any UGC, including reliance on accuracy, completeness or usefulness of such content. In this regard, you acknowledge you may not rely on any UGC. You are solely responsible for your interactions with other Site users. We, in our sole discretion, have the right but are under no obligation to monitor communications between you and other Site users and to terminate your Site access.

Continued violations of the UGC Submission guidelines can result in the participant’s account being paused or blocked. Paused accounts cannot earn, use or cash out OMFA Point. Blocked accounts cannot earn or use OMFA Point and any available balance will be voided.

You agree to indemnify us for any and all third party claims, damages, losses, liability and causes of action in any way arising from or as a result of your posting any content or materials or your failure to comply with this Agreement. You agree to cooperate as fully as reasonably required in the defense of any claim. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will still be required to indemnify us for the attorney fees and expenses in addition to any losses, claims, damages and liabilities incurred by us.

Participation Guidelines

In order to participate in UGC, you must have a registered account.

Reviews can be written for products you ordered after they have shipped. We will send you an email notification about writing a review after your order has been delivered.

Review Guidelines

We want to know what you think of the products you’ve tried, bought, know, and love. Please note that you will only be able to write a review for products that you have purchased. All reviews are read and moderated to abide by our guidelines.

When writing your review, please consider the following guidelines:

Focus on the product and your individual experience using it

Provide details about why you like or dislike a product

Product Q&A Guidelines

When asking a question, please consider the following guidelines:
Focus on the product and your individual question about it.
Provide relevant details that might help others answer your question.
When answering a question, please consider the following guidelines:
Focus on the product and your individual experience using it.
Provide details that are relevant to the question being asked.

Photo Guidelines

Provide pictures that give a sense of what customers can expect when they receive their product or to help make a purchase decision.

Picture Requirements

  • .jpg, .gif, .bmp or .png file
  • 10MB maximum
  • 300px by 300px minimum

Be sure that your picture does not contain Rewards codes, drawings, cartoons, adult, spoof, medical, violent, racy, phrases, trademarks or other content or materials which you do not own or for which you have not secured all necessary rights.

Be sure you are the only person in the picture or that you have obtained all necessary permissions from any other individuals in the picture.

Reporting Abuse

Report Violations: If you believe that any UGC violates these guidelines or any applicable laws and regulations, please report the abuse by sending an email to legal@omfa.health. Please provide a brief description of the violation and a link to the content in question.

Confidentiality: Your report will be kept confidential and will only be used for the purpose of investigating and addressing the reported violation.

Prompt Action: OMFA Healthtech Sdn. Bhd. will review each report promptly and take appropriate action, which may include removing the offending content, blocking or banning the user, or reporting the violation to the appropriate authorities.

No Retaliation: We ask that all users refrain from engaging in any retaliation or revenge against those who report abuse, as this is a violation of these guidelines and may result in additional consequences.

Conclusion
We appreciate your contributions and participation on our social media platforms and look forward to building a community of engaged and informed individuals. By following these guidelines, we can ensure that our social media channels remain a positive and valuable resource for everyone.

 

© 2024 OMFA Healthtech Sdn. Bhd.