Returns and Refunds
Returns Policy
OMFA Healthtech Sdn Bhd accepts returns of Products that are defective, damaged or not as described. If you wish to return Products, you must contact us within 15 days of receipt of the Products to arrange a return.
Refund Process
If the Products are confirmed to be defective, damaged or not as described, we will either replace the Products or refund the full purchase price, including any delivery charges, to the original payment method. Refunds will be processed within 14 days of receipt of the returned Products.
Cost of Return
You are responsible for the cost of returning Products to us, except where the Products are defective, damaged or not as described.
Return Authorization
Before returning any Products, you must obtain a Return Authorization from OMFA Healthtech Sdn Bhd. Products returned without a Return Authorization may not be accepted.
Condition of Returned Products
Products must be returned in their original packaging, with all accessories and in a resalable condition. Products returned in a damaged or unsalable condition may not be accepted for refund.